Your Privacy Matters
Privacy Policy
We are committed to protecting your personal information with full transparency.
Section 01
Information We Collect
When you visit our website or place an order, we may collect the following information:
- Name, email address, and phone number
- Delivery address and billing details
- Order history and purchase preferences
- Device information, browser type, and IP address
- Messages sent through our contact form
We collect only what is necessary to process your order and improve your experience. We do not collect sensitive personal information unless required for a specific purpose.
Section 02
How We Use Your Information
Your information is used solely to provide and improve our services:
- To process and fulfil your orders
- To send order confirmations and shipping updates
- To respond to your queries and support requests
- To improve our website and product offerings
- To send promotional emails, only if you have opted in
We do not sell, rent, or trade your personal information to any third party for marketing purposes.
Section 03
Payment Information
All payment transactions on our website are processed through secure, trusted payment gateways such as Razorpay. We do not store your credit card, debit card, or bank account details on our servers.
Payment data is encrypted using industry-standard SSL technology. Your financial information is handled directly by our payment processor and is never accessible to us.
Section 04
Cookies
Our website uses cookies — small text files stored on your device — to improve your browsing experience. Cookies help us:
- Remember your cart and preferences
- Understand how visitors use our website
- Improve site performance and content
You can disable cookies through your browser settings at any time. However, some features of the website may not function correctly without them.
Section 05
Third-Party Services
We may use trusted third-party services to operate our business, including:
- Payment processors (e.g. Razorpay)
- Shipping and logistics partners
- Email communication tools
- Website analytics (e.g. Google Analytics)
These services may receive limited personal data necessary to perform their functions. They are bound by their own privacy policies and are not permitted to use your data for any other purpose.
Section 06
Your Rights
- You may request access to the personal data we hold about you
- You may ask us to correct or delete your personal data
- You may opt out of marketing communications at any time
- You may withdraw consent for data processing where applicable
To exercise any of these rights, please contact us at discoveryshilajit@gmail.com.
Questions?
Contact Us About Privacy
If you have any questions about this Privacy Policy or how we handle your data, please reach out to us at contact@khanayurveda.com or call us at +91 7838303934.