Our Commitment to You
Refund & Return Policy
We take full responsibility for the quality of every product we send. Your satisfaction matters.
Overview
Our Policy at a Glance
We want every Discovery Shilajit customer to be completely satisfied. Because our products are consumable wellness items, we do not accept returns on opened or used products. However, if there is a genuine issue with your order, we will always make it right.
Section 01
Eligible Returns
You are eligible for a return or replacement if:
- You received a damaged or broken product
- You received the wrong product
- The product seal was already broken upon delivery
- The product is expired or defective
Returns are not accepted for the following reasons:
- Change of mind after purchase
- Opened or partially used products (unless defective)
- Incorrect address provided by the customer
- Products purchased on discount or during sale
Section 02
How to Report a Damaged Product
If your product arrives damaged or incorrect, please follow these steps:
- Contact us within 48 hours of receiving your order
- Email us at contact@khanayurveda.com with your order number
- Attach clear photographs of the damaged product and packaging
- Do not discard the product or packaging until we confirm the resolution
Claims raised after 48 hours of delivery may not be accepted. We strongly recommend inspecting your order at the time of delivery.
Section 03
Return Process
- Once your return is approved, we will arrange a pickup or provide a return shipping address
- Products must be returned in their original packaging
- Return shipping costs are covered by us for verified damaged or wrong products
- Products must be unused and in resalable condition (for non-consumable items)
Section 04
Refund Processing
- Approved refunds are processed within 5–7 business days
- Refunds are issued to the original payment method (card, UPI, bank transfer)
- COD orders are refunded via bank transfer or UPI — please provide your bank details when requesting
- Shipping charges are non-refundable unless the return is due to our error
You will receive a confirmation email once your refund has been initiated. Please allow additional time for your bank to process the credit.
Need Help?
Contact Our Support Team
For any return or refund queries, reach us at:
- Email: contact@khanayurveda.com
- Phone: +91 98765 43210
- WhatsApp: Available Monday – Saturday, 10 AM – 7 PM IST